The high value of ERP projects for business, as well as the high risks associated with these projects implementation, requires studying the success drivers of ERP projects and developing a methodology to assess potential transformation of success factors into risk factors in a phased project diagnosis on different life cycle stages. The paper defines and systematizes the key factors, which influence the results of ERP system implementation. The main approaches used are as follows: logical modeling, statistical techniques, heuristic techniques, such as questionnaires, interviews of representative groups of IT project managers, human resource managers, heads of technical and business units, that allowed to authors prove the most important critical success factors relating to human resources management. Research of the 22 autonomous critical factors grouped by key players and activities; the authors defined two independent criteria that determine the nature of critical factors effects on project results and present a methodology to assess the potential human-related (“soft”) critical success factors of ERP projects and their transformation into factors of risk. The results could be of use to business executives, business consultants, managers and professionals, providing them with an effective tool to identify and eliminate causes that threaten the project success.
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.